1. Introduction & Commitment
At Casa Lalla Takerkoust, we are committed to protecting the privacy and confidentiality of our guests. This Privacy Policy explains how we collect, process, and safeguard your personal information when you visit our website, submit a table reservation, or contact our team via WhatsApp and email.
2. Information We Collect
We collect personal data strictly required to deliver our luxury hospitality services and manage guest reservations:
- Contact Details: Full name, telephone number, WhatsApp contact, and email address.
- Reservation Details: Requested date, arrival time, party size, special culinary preferences, and dietary restrictions.
- Direct Communications: Message contents exchanged via WhatsApp, email, or our inquiry forms.
3. How We Use Your Data
Your information is used solely for legitimate hospitality purposes:
- Confirming and managing your table reservations and private event requests.
- Sending booking reminders, arrival directions to Lake Lalla Takerkoust, and personalized service updates.
- Answering direct inquiries and providing guest assistance before, during, and after your visit.
- Ensuring health, safety, and allergen compliance during dining.
We do not sell, rent, or commercialize your personal data to any third-party marketing companies.
4. Cookies & Web Analytics
Our website uses minimal, non-invasive performance cookies (such as Google Analytics) solely to understand general traffic trends, popular pages, and technical performance. These analytics do not identify individual users and are used solely to improve our digital experience. You can adjust your browser settings at any time to decline cookies.
5. Data Security & Retention
We implement industry-standard administrative, organizational, and technical measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. Reservation records are retained only as long as necessary to complete your booking and satisfy legal accounting obligations under Moroccan law.
6. Your Rights & Contact Information
Under Moroccan Law n° 09-08 and applicable international privacy standards, you possess the right to access, rectify, or request the deletion of your personal data at any time. To exercise these rights or ask questions regarding this policy, please contact our team:
- Email: [email protected]
- WhatsApp / Telephone: +212 675 480 103
- Address: Barrage Lalla Takerkoust, Marrakech 40000, Morocco